1. Cash forecasting / optimization:
Cash forecasting / optimization is done by using scientific methods by CCSL on a daily basis based on the cash dispensed / consumption in each ATM. Previous six months data for each ATM has to be provided for Cash forecasting. CCSL will ensure Cash Efficiency Ratio of 90-95%
2. Cash Replenishment Services ( including EOD / daily Servicing) :
details in a secured format (electronically- email /Fax) to the concerned Bank and replenish the Cash according to the Cash Indent.CCSL will give consolidated summary at the end of day to the respective Bank confirming the Cash Replenishment as per the indent. Diversion to the Vault, if any will also be indicated, specifying the reasons (like ATM down, Line down etc) for the same. Dual control will be ensured. Admin cards provided by the Bank will be used while replenishing the cash in the ATMs.During the EOD process, the custodian will balance the cash, clear any currency jams, update transaction journal, remove the used portion of the RPT roll and JPT roll, captured cards if any, clear purge bin and load back the overage /excess cash, if any. Cash Balance Report on these will be submitted to the bank while delivering the rolls and the captured cards.
3. Consumables Replenishment :
Procurement, Supply and Replenishment of consumables (ATM JPT /RPT Rolls, Ribbon Cartridges,) will be done.
4. First Level Maintenance:
Activities like ATM / Modem reset / Clearing paper / Card and Currency jams etc. • Call center / email facility is enabled for the FLM activity. • CCSL will provide an internet URL to log FLM calls. • CCSL will take back up of Video images as and when required on request basis. • FLM calls are to be reported to the CCSL helpdesk through email/Web enabled Software, which will be logged and docket number will be provided. • On resolution the status will be updated and closed.
5. Second Level Maintenance Coordination :
If FLM is diagnosed as an SLM, suitable call logging will be done with the concerned ATM vendor and the resolution will be coordinated.
All publicity materials – posters, stickers etc. provided by the Bank will be displayed in the ATM location. Additional Stickers will be displayed in the signage board as provided by the Bank. Suitable provision to be made available by the Bank in the respective ATM Lobby for display of the above materials.
6. Display and Replenishment of Publicity Materials :
All publicity materials – posters, stickers etc. provided by the Bank will be displayed in the ATM location. Additional Stickers will be displayed in the signage board as provided by the Bank. Suitable provision to be made available by the Bank in the respective ATM Lobby for display of the above materials.
ATM SWITCHING
We are proposing to Procure, Install and Implement ATM Switching Solutions including, Fraud and Risk Management, Card Management System, Interface to various CBS Systems and other interchanges. Managing Outsourced ATM Switching Services to various Banks.
The proposed Switch will have the following functionalities in brief and will be as per the requirements of the Individual Participating Banks:
Transaction Processing :
There are various devices like ATMs, POS, Micro ATMs Mobile base devices, Kiosk etc. and processing of transaction like - Single Message and Dual Message Transaction, IVR, e-Commerce, m-Commerce, and also have scope for Value Added Service Transactions like Bill payment, Mobile Top-up, voucher disbursement etc..
Interfaces :
The proposed switch will have interfaces with various other Delivery channels servers like VISA, Mastercard, Core Banking servers of various Participatory Banks etc
Log reports :
Providing of Switch log files Bank Wise and acquirer / issuer wise. Various report on switch logs to be generated as per the requirement of the Banks for Reconciliation and also for all MIS reports required for member banks. The switch logs will also be extracted for merchant transactions and will be provided as per the requirements of the Banks for their processing.
Risk Management :
Fraud & Risk Management will be integrated with the solution for detection and or prevention of frauds.
Facility management :
We will provide Management of both DR & DRC - On Line Technical Support for handling daily activities at 24x7x365 basis.
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